AM BLANKENWASSER

Admission to the event is generally from the age of 18. We do not accept transfers of supervisory responsibility (mummy slips). For identification and as proof of age we only accept an official photo ID: identity card, passport, driving licence. We cannot accept these documents as proof: Student ID, health insurance card, bank card/credit card, photos or scans of any identification documents.

If you have already purchased a ticket, but have not received it, please check your spam mailbox.

If you have deleted the email, simply log in to the my.ticket.io portal.

Alternatively, you can send an email to sofortsupport@ticket.io and within five minutes we will automatically send you a link to your my.ticket.io portal where you can view your orders and download the tickets again. If this does not solve your problem, please contact: support@ticket.io.

You can personalise your ticket in the ticket i/O ticket purchaser portal at https://my.ticket.io/. Log in, if you have already registered, and go to the corresponding order. Please note that buying tickets is not a registration.

There you can click on “Personalise tickets” and enter the names of the participants.

Every purchase is final. There is no right of withdrawal for our tickets. They are generally excluded from return or exchange.

Resale in the private sector is generally prohibited, but will be tolerated if no higher price than the price stated on the ticket is demanded. The organiser accepts no liability whatsoever for the private resale of tickets. We recommend using the ticket reselling platform Ticketswap. There, tickets can be resold & purchased easily and securely.

The venue is partially covered and therefore open even in less than ideal conditions. If the weather is very bad and the event cannot take place, all ticket buyers will automatically get their money back.

You can ask for your lost item by emailing office@amblankenwasser.com.

Basically, there is no dress code at our event. We want to celebrate together with you, regardless of your style of dress! However, if you are aggressive or too drunk, you will not be allowed to enter!

You have the option to pay by card or cash.

Alcohol or illegal drugs can end your experience faster than you would like. Therefore, always keep an eye on yourself and your friends when entering. We have a zero tolerance policy towards all drugs at our events! If we catch someone with illegal drugs at the entrance or at the entrance control, the police will be informed immediately.